CGV BOT
AI virtual assistant solution for call centers
The optimal solution for call centers, helping to free tellers from simple tasks and focus on in-depth customer care.
Automate Telesales and customer care processes with AI
Improved recovery speed by 95%.
With CGV Bot, we can automatically handle common questions and simple tasks that are frequently repeated. This helps reduce waiting times and increase customer satisfaction.
Provide continuous service 24/7
CGV Bot virtual assistant is ready to support customers not only during office hours but also on weekends.
Communicate intelligently and accurately
Bots have the ability to process natural language to understand the speaker’s intention, thereby ensuring the accuracy of information and effective interaction with listeners.
Enhance teller experience
CGV Bot will reduce the work burden on tellers, helping them spend more time on more specialized tasks.
Outstanding features of the AI virtual assistant solution for call centers
Automate, intelligentize and personalize customer experiences with advanced AI virtual assistant solutions. Enjoy cutting-edge features that help optimize efficiency, save costs, and increase customer satisfaction.
Call campaign
Run outbound campaigns without limitations on the number of concurrent calls.
No-code platform
Easily create call scripts using hover and drag-and-drop operations.
Report calls
Track campaigns and generate real-time reports.
Call routing
Automatically route calls to support staff when needed.
Friendly interface
Facilitate users to easily access and use features.
Flexible deployment
Deploy on Cloud or On-Premise.
Emotional reading voice
Use your natural voice to convey emotions and have a diverse voice repertoire by gender and region.
Natural interaction
Able to understand the speaker’s intention and interact two-way with customers naturally.
More than 500+ B2B, Distribution, B2C businesses have used our products
