Cung cấp trọn bộ các giải pháp ứng dụng trí tuệ nhân tạo giúp doanh nghiệp tự động hóa giao tiếp, tối ưu vận hành CSKH và nâng cao trải nghiệm trên mọi kênh tương tác.
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Xử lý: xác nhận đơn hàng, nhắc lịch, khảo sát CSKH, thu hồi công nợ...
Tùy chỉnh kịch bản linh hoạt theo ngành
Tự động trên mọi nền tảng
Tích hợp website, Facebook, Zalo, App
Tự học từ tài liệu doanh nghiệp
Hiểu ngôn ngữ tự nhiên (NLP) để trả lời chính xác, mạch lạc
Kết nối CRM, ERP, OMS để lấy dữ liệu theo thời gian thực
AI được huấn luyện theo dữ liệu thật của doanh nghiệp giúp AI hiểu đúng ngữ cảnh, trả lời chính xác và phù hợp với từng ngành.
Hệ thống được xây dựng trên nền tảng cloud mạnh mẽ, đảm bảo độ trễ thấp, phản hồi nhanh; bảo mật nhiều lớp, tuân thủ tiêu chuẩn bảo vệ dữ liệu
CGV Telecom đồng hành xuyên suốt: tư vấn kịch bản, đào tạo nhân sự, tối ưu hiệu suất và hỗ trợ kỹ thuật 24/7 để doanh nghiệp vận hành AI dễ dàng, không cần đội ngũ kỹ thuật chuyên sâu.
CGV Telecom đã triển khai cho nhiều lĩnh vực: Bán lẻ – TMĐT, Tài chính, Giáo dục, Bất động sản, Logistics, Bảo hiểm…, mang lại hàng nghìn giờ vận hành thực tế và bài học tối ưu hiệu suất.
Công nghệ giúp AI thấu hiểu ý định, ngữ cảnh và cảm xúc của khách hàng, đảm bảo tương tác diễn ra tự nhiên, mạch lạc như người thật trên mọi nền tảng.
Hệ thống tự động phân tích yêu cầu, ghi chú cuộc gọi và báo cáo dữ liệu tức thì, giúp doanh nghiệp tối ưu vận hành CSKH và đưa ra quyết định nhanh chóng.
Công nghệ hỗ trợ nhân viên trực tuyến bằng cách gợi ý câu trả lời và thông tin khách hàng, giúp chuẩn hóa quy trình và nâng cao năng suất làm việc.
Tự động hóa giọng nói AI với ngữ điệu đa dạng vùng miền, giúp cuộc gọi ra/vào từ Callbot trở nên thân thiện và chuyên nghiệp hơn bao giờ hết.
AI có khả năng tự học từ tài liệu và dữ liệu thực tế của doanh nghiệp, giúp phản hồi ngày càng chính xác và phù hợp sâu sắc với từng lĩnh vực.
Kết nối liền mạch với CRM, ERP và các mạng xã hội như Facebook, Zalo, Web, đảm bảo dữ liệu khách hàng luôn được đồng bộ theo thời gian thực.
Cen Group cần một giải pháp liên lạc linh hoạt và dễ mở rộng để quản lý đội ngũ tài xế và nhân viên điều phối. Sau khi triển khai Tổng đài CloudPBX của CGV, họ đã cắt giảm được 35% chi phí điện thoại hàng tháng và tăng 50% khả năng xử lý cuộc gọi đồng thời trong giờ cao điểm. Đặc biệt, việc tích hợp Smart Dialer đã giúp tự động hóa việc xác nhận đơn hàng, rút ngắn thời gian xử lý khiếu nại của khách hàng xuống còn dưới 5 phút, từ đó nâng cao chất lượng dịch vụ tổng thể.
TP Bank phải đối mặt với tình trạng bỏ lỡ cuộc gọi và quá tải nhân viên tư vấn ngoài giờ hành chính. CGV Telecom đã cung cấp AI CallBot 2 chiều để xử lý các cuộc gọi đặt lịch, xác nhận, và trả lời câu hỏi thường gặp. Kết quả, TP Bank đã xử lý được 85% cuộc gọi ngoài giờ mà không cần nhân viên, và lượng cuộc gọi nhỡ đã giảm gần về 0. Điều này giúp TP Bank tiết kiệm chi phí nhân sự và ghi nhận tăng trưởng 20% lượng khách hàng đặt lịch trực tiếp qua điện thoại.
FastGO cần một kênh CSKH đa năng và tiết kiệm chi phí, đồng thời tăng cường độ tin cậy khi gửi thông báo. Giải pháp Omni-Channel tích hợp Zalo OA của CGV Telecom đã cho phép FastGO quản lý CSKH trên một nền tảng duy nhất, giảm thời gian phản hồi trung bình (AHT) xuống còn 15 giây. Ngoài ra, việc sử dụng Voice/SMS Brandname đã giúp tăng 40% tỷ lệ mở tin nhắn thông báo đơn hàng so với SMS thông thường, củng cố nhận diện thương hiệu trong mắt người tiêu dùng.
TechOne cần hợp nhất yêu cầu CSKH đến từ nhiều kênh như Hotline, Zalo và xử lý tình trạng quá tải nhân sự. Nhờ triển khai AI Contact Center và Omni-Channel của CGV Telecom, TechOne đã giảm 60% thời gian chờ đợi khách hàng và tăng 30% tỷ lệ giải quyết vấn đề ngay từ lần tương tác đầu tiên. Hệ thống cũng giúp đạt 95% tỷ lệ phản hồi Zalo trong vòng 5 giây, qua đó củng cố sự hài lòng khách hàng và nâng cao uy tín thương hiệu trên thị trường.
Bạn đã sẵn sàng tiếp cận 100% khách hàng qua hotline?
Hotline: 19009191
Email: info@cgvtelecom.vn
Trụ sở chính: Tầng 14, Tòa nhà Zen Tower, 12 Khuất Duy Tiến, Phường Thanh Xuân, TP. Hà Nội
VPGD Hà Nội: Tầng 6, Tòa nhà Viglacera Tower, số 1 Đại lộ Thăng Long, Phường Đại Mỗ, TP. Hà Nội
VP HCM: 36-38A Trần Văn Dư, Phường Tân Bình, TP. Hồ Chí Minh
VP Đà Nẵng: 252 Đường 30 tháng 4, Phường Hòa Cường, TP. Đà Nẵng
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