Thúc đẩy chuyển đổi số an toàn, bền vững cho tổ chức tài chính, đồng thời tái định nghĩa cách kết nối và chăm sóc khách hàng theo hướng cá nhân hóa trải nghiệm. Chúng tôi cung cấp bộ giải pháp viễn thông số giúp tối ưu vận hành, nâng cao chất lượng dịch vụ và đảm bảo tuân thủ bảo mật trên mọi kênh tương tác.
CGV Telecom đồng hành cùng các tổ chức Tài chính – Ngân hàng – Bảo hiểm, thấu hiểu yêu cầu khắt khe về bảo mật, tuân thủ, quy trình và trải nghiệm khách hàng trong từng điểm chạm.
Cung cấp trọn bộ từ hạ tầng viễn thông đến AI giao tiếp: AI CallBot, Tổng đài ảo, Voice/SMS Brandname, Hotline & VoIP,... giúp triển khai nhanh, vận hành thống nhất và dễ mở rộng.
Độ ổn định cao, xử lý lưu lượng lớn
Bảo mật nhiều lớp, phân quyền chặt chẽ
Phù hợp yêu cầu kiểm soát nội bộ & pháp lý ngành BFSI
Giải pháp được thiết kế linh hoạt theo từng mô hình nghiệp vụ
Cá nhân hóa giao tiếp theo từng khách hàng
Chuẩn hóa kịch bản, giảm phụ thuộc nhân sự
Kiểm soát chất lượng dịch vụ theo thời gian thực
Bài toán:
Cần xây dựng hệ thống tổng đài hiện đại, ổn định và có khả năng mở rộng linh hoạt. Đảm bảo chăm sóc đồng thời khối lượng lớn khách hàng, với yêu cầu cao về bảo mật.
Giải pháp:
Hệ thống Tổng đài thông minh (Smart Contact Center) với nền tảng IP/Cloud hiện đại. Tích hợp CRM và hệ thống quản lý khách hàng của ngân hàng. Tính năng ghi âm, báo cáo, giám sát chất lượng theo thời gian thực. Khả năng mở rộng linh hoạt theo lưu lượng cuộc gọi.
Kết quả đạt được:
Mô hình Contact Center hiệu quả, linh hoạt và bền vững — góp phần nâng cao trải nghiệm khách hàng và hỗ trợ chiến lược phát triển ngân hàng số.
Bài toán:
Xử lý khối lượng tương tác khách hàng tăng nhanh theo từng chiến dịch. Đồng bộ dữ liệu giữa các kênh chăm sóc (voice, SMS, digital). Duy trì chất lượng dịch vụ trong giờ cao điểm.
Giải pháp:
Nền tảng tổng đài Cloud linh hoạt. Phân bổ và điều phối cuộc gọi thông minh theo kỹ năng (Skill-based Routing). Tự động hóa kịch bản trả lời qua IVR nâng cao. Báo cáo dữ liệu realtime giúp ban quản lý ra quyết định nhanh chóng.
Kết quả đạt được:
Nâng cao năng lực xử lý hàng triệu tương tác mỗi tháng. Giảm đáng kể thời gian chờ của khách hàng. Tăng tỷ lệ giải quyết ngay trong lần gọi đầu tiên (First Call Resolution). Cải thiện chỉ số hài lòng khách hàng (CSAT). Tối ưu chi phí vận hành nhờ mô hình Cloud và thuê ngoài linh hoạt.
Bài toán:
Đảm bảo hệ thống tổng đài có thể phục vụ tập khách hàng quy mô lớn. Duy trì kết nối thông suốt 24/7 với độ ổn định và bảo mật cao. Kiểm soát chất lượng dịch vụ trong bối cảnh lưu lượng cuộc gọi tăng đột biến.
Giải pháp:
Giải pháp viễn thông chuyên dụng kết nối SIP Trunk và số hotline dung lượng lớn. Tối ưu định tuyến cuộc gọi để giảm nghẽn mạch. Cơ chế mã hóa và bảo mật theo tiêu chuẩn ngành tài chính. Cam kết SLA cao với hệ thống giám sát 24/7.
Kết quả đạt được:
Hệ thống tổng đài hoạt động ổn định, đáp ứng lưu lượng lớn liên tục. Giảm tỷ lệ cuộc gọi rớt và tăng khả năng tiếp nhận đồng thời. Nâng cao hiệu quả xử lý nghiệp vụ và giảm thời gian chờ. Cải thiện trải nghiệm khách hàng trên toàn hệ thống. Tạo nền tảng viễn thông linh hoạt, sẵn sàng cho các chiến dịch mở rộng trong tương lai.
Bạn đã sẵn sàng tiếp cận 100% khách hàng qua hotline?
Hotline: 19009191
Email: info@cgvtelecom.vn
Trụ sở chính: Tầng 14, Tòa nhà Zen Tower, 12 Khuất Duy Tiến, Phường Thanh Xuân, TP. Hà Nội
VPGD Hà Nội: Tầng 6, Tòa nhà Viglacera Tower, số 1 Đại lộ Thăng Long, Phường Đại Mỗ, TP. Hà Nội
VP HCM: 36-38A Trần Văn Dư, Phường Tân Bình, TP. Hồ Chí Minh
VP Đà Nẵng: 252 Đường 30 tháng 4, Phường Hòa Cường, TP. Đà Nẵng
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