CGV CX

Omnichannel customer experience platform

Not only does it support managing and optimizing multi-channel interactions, but it also helps improve business performance and enhance customer experience.

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A comprehensive solution that helps businesses manage and optimize customer experience from many different interaction channels.

Effective multi-channel interactions

Tellers can process requests from customers through many different communication channels from just a single interface. The information collected will be used to create comprehensive customer portraits.

Optimize customer care switchboard

Customers will be connected to the agent with the most suitable skills, helping to reduce multiple call transfers. Tellers also have the ability to execute large volume calling campaigns with just a few mouse clicks.

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Enhance customer experience

Tellers can track interaction history to respond quickly and avoid customers having to repeat information, helping to improve their experience.

Boost revenue for businesses

With a comprehensive view of customer data, employees can spot opportunities to cross-sell and upsell products or services, thereby contributing to increased revenue.

Outstanding features of the Omnichannel Customer Experience Platform

CGV CX provides multi-channel interaction management, data analytics, marketing campaign management, and data security features to improve customer experience and manage effectively.

Desk

Support tracking work to be done to arrange consultants’ implementation time.

Marketing

Allows making hundreds, even thousands of different automatic calls with pre-recorded scripts.

Look up data

Systematize data for quick lookup, saving search time.

Report

Create visual reports on the status of your customer care and business systems to ensure every object in the system is provided with information.

Scoring calls and tickets

Supervisors can listen to the consultant’s call recording to manage and improve call quality.

Customer care

Manage tickets and multi-channel customer care, build 360 customer portraits and provide seamless experiences.

Real-time tracking

Track results of outbound campaigns and coordinate inbound calls to consultants, reducing wait times and creating a positive customer experience.

More than 100+ B2B, Distribution, and B2C businesses have trusted our products

Customers and partners

Sign up today to receive a product demo and explore all the features of CGV CX!