Trong bối cảnh người dùng e ngại số lạ, giải pháp Voice/SMS Brandname của CGV Telecom là chìa khóa giúp định danh thương hiệu bằng cách hiển thị tên doanh nghiệp trực tiếp trên màn hình điện thoại khách hàng. Hệ thống cho phép tương tác đa kênh linh hoạt, kết hợp giữa cuộc gọi tư vấn chuyên sâu và tin nhắn truyền tải nhanh thông báo hoặc mã OTP. Toàn bộ quy trình được quản trị thông minh trên một nền tảng tập trung, hỗ trợ theo dõi tỷ lệ bắt máy và báo cáo chi tiết hiệu quả chiến dịch để doanh nghiệp tối ưu hóa quy trình chăm sóc khách hàng.
Cuộc gọi định danh, khẳng định vị thế
Hiển thị tên thương hiệu: Tên doanh nghiệp xuất hiện ngay khi đổ chuông, loại bỏ hoàn toàn cảm giác phiền phức của "cuộc gọi lạ".
Chống cuộc gọi giả mạo: Bảo vệ thương hiệu tuyệt đối, ngăn chặn đối thủ hoặc kẻ xấu mạo danh số điện thoại doanh nghiệp.
Tích hợp tổng đài VoIP: Dễ dàng kết nối với hệ thống tổng đài hiện có để thực hiện cuộc gọi chăm sóc khách hàng chuyên sâu.
Cá nhân hóa cuộc gọi: Tạo ấn tượng mạnh mẽ ngay từ giây đầu tiên, giúp cuộc hội thoại diễn ra cởi mở và thân thiện hơn.
Tin nhắn thương hiệu, tin cậy tuyệt đối
Tin nhắn thương hiệu: Nội dung tin nhắn được gửi dưới tên doanh nghiệp, giúp tăng nhận diện thương hiệu trong tâm trí khách hàng.
Hỗ trợ tin nhắn đa mục tiêu: Phù hợp cho cả tin nhắn quảng cáo (Marketing) lẫn tin nhắn chăm sóc khách hàng (OTP, chúc mừng sinh nhật, thông báo đơn hàng).
Tốc độ gửi cực nhanh: Khả năng gửi hàng ngàn tin nhắn chỉ trong vài giây, đặc biệt quan trọng với các mã xác thực giao dịch cần tính tức thời.
Báo cáo trạng thái chính xác: Thống kê chi tiết số tin nhắn đã gửi thành công, số tin lỗi và thời gian khách hàng nhận được tin.
Bộ đôi hoàn hảo cho doanh nghiệp
Tỷ lệ mở – tiếp nhận thông tin cao hơn: SMS Brandname: Tỷ lệ mở tin trung bình > 90%. Khả năng tiếp cận khách hàng nhanh chóng, gần như tức thì. Voice Brandname: Nhận diện thương hiệu qua lời chào tự động. Tỷ lệ nghe > 60–80% (cao hơn nhiều so với gọi số lạ).
Tự động hóa chăm sóc khách hàng: Voice Brandname có thể kết hợp IVR (tổng đài tự động) hoặc AI Callbot. Gửi lời nhắc lịch hẹn, thông báo giao hàng, xác thực OTP, nhắc phí… Giảm tải nhân sự, hạn chế sai sót.
Tăng chuyển đổi và doanh thu: Khách hàng dễ tin tưởng thông tin từ thương hiệu, nhờ đó tỷ lệ mua hàng cao hơn. Chuỗi chăm sóc trước – trong – sau bán hàng giúp gia tăng lòng trung thành.
Đáp ứng yêu cầu pháp lý & chống giả mạo: SMS/Voice Brandname được đăng ký hợp pháp với nhà mạng, giúp ngăn chặn tin nhắn giả mạo, lừa đảo; Bảo vệ thương hiệu trước các hành vi SMS spam mạo danh.
Hợp tác sâu rộng với các nhà mạng lớn (Viettel, Mobifone, Vinaphone...), đảm bảo đường truyền ổn định và tốc độ cao nhất.
Tư vấn và hỗ trợ đăng ký tên thương hiệu với cơ quan chức năng (Bộ Thông tin và Truyền thông) nhanh chóng, đúng quy định.
Dễ dàng tích hợp vào các phần mềm CRM, ERP hoặc Website sẵn có của doanh nghiệp để tự động hóa quy trình.
Cam kết giá thành cạnh tranh, không phát sinh chi phí ẩn và báo cáo minh bạch cho từng đồng vốn đầu tư.
Phân tích hành vi và tệp khách hàng để tối ưu hóa thời điểm gửi tin hoặc gọi điện đạt tỷ lệ chuyển đổi cao nhất.
Chuẩn kết nối hiện đại, giúp tích hợp dịch vụ vào mọi nền tảng ứng dụng chỉ với vài dòng code.
Đảm bảo hệ thống hoạt động 24/7 với khả năng dự phòng cao, không bị gián đoạn khi quá tải.
Bảo mật thông tin khách hàng và nội dung thông điệp tuyệt đối trong quá trình truyền dẫn.
Tự động lọc danh sách số thuê bao rác, số không hoạt động để tối ưu hóa ngân sách cho doanh nghiệp.
Hệ thống báo cáo thực tế, cập nhật số liệu ngay lập tức giúp doanh nghiệp điều chỉnh chiến dịch kịp thời.
Cen Group cần một giải pháp liên lạc linh hoạt và dễ mở rộng để quản lý đội ngũ tài xế và nhân viên điều phối. Sau khi triển khai Tổng đài CloudPBX của CGV, họ đã cắt giảm được 35% chi phí điện thoại hàng tháng và tăng 50% khả năng xử lý cuộc gọi đồng thời trong giờ cao điểm. Đặc biệt, việc tích hợp Smart Dialer đã giúp tự động hóa việc xác nhận đơn hàng, rút ngắn thời gian xử lý khiếu nại của khách hàng xuống còn dưới 5 phút, từ đó nâng cao chất lượng dịch vụ tổng thể.
TP Bank phải đối mặt với tình trạng bỏ lỡ cuộc gọi và quá tải nhân viên tư vấn ngoài giờ hành chính. CGV Telecom đã cung cấp AI CallBot 2 chiều để xử lý các cuộc gọi đặt lịch, xác nhận, và trả lời câu hỏi thường gặp. Kết quả, TP Bank đã xử lý được 85% cuộc gọi ngoài giờ mà không cần nhân viên, và lượng cuộc gọi nhỡ đã giảm gần về 0. Điều này giúp TP Bank tiết kiệm chi phí nhân sự và ghi nhận tăng trưởng 20% lượng khách hàng đặt lịch trực tiếp qua điện thoại.
FastGO cần một kênh CSKH đa năng và tiết kiệm chi phí, đồng thời tăng cường độ tin cậy khi gửi thông báo. Giải pháp Omni-Channel tích hợp Zalo OA của CGV Telecom đã cho phép FastGO quản lý CSKH trên một nền tảng duy nhất, giảm thời gian phản hồi trung bình (AHT) xuống còn 15 giây. Ngoài ra, việc sử dụng Voice/SMS Brandname đã giúp tăng 40% tỷ lệ mở tin nhắn thông báo đơn hàng so với SMS thông thường, củng cố nhận diện thương hiệu trong mắt người tiêu dùng.
TechOne cần hợp nhất yêu cầu CSKH đến từ nhiều kênh như Hotline, Zalo và xử lý tình trạng quá tải nhân sự. Nhờ triển khai AI Contact Center và Omni-Channel của CGV Telecom, TechOne đã giảm 60% thời gian chờ đợi khách hàng và tăng 30% tỷ lệ giải quyết vấn đề ngay từ lần tương tác đầu tiên. Hệ thống cũng giúp đạt 95% tỷ lệ phản hồi Zalo trong vòng 5 giây, qua đó củng cố sự hài lòng khách hàng và nâng cao uy tín thương hiệu trên thị trường.
Bạn đã sẵn sàng tiếp cận 100% khách hàng qua hotline?
Hotline: 19009191
Email: info@cgvtelecom.vn
Trụ sở chính: Tầng 14, Tòa nhà Zen Tower, 12 Khuất Duy Tiến, Phường Thanh Xuân, TP. Hà Nội
VPGD Hà Nội: Tầng 6, Tòa nhà Viglacera Tower, số 1 Đại lộ Thăng Long, Phường Đại Mỗ, TP. Hà Nội
VP HCM: 36-38A Trần Văn Dư, Phường Tân Bình, TP. Hồ Chí Minh
VP Đà Nẵng: 252 Đường 30 tháng 4, Phường Hòa Cường, TP. Đà Nẵng
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