Hệ thống VoIP tích hợp hotline 1900/1800 và di động giúp tự động hóa quy trình phản hồi khách hàng thông qua lời chào IVR và điều hướng cuộc gọi thông minh đến đúng phòng ban. Giải pháp cho phép nhân viên kết nối đa thiết bị từ IP Phone đến Smartphone, đảm bảo vận hành linh hoạt và duy trì liên lạc thông suốt ở bất cứ đâu có internet. Mọi dữ liệu về lưu lượng, thời gian đàm thoại và hiệu suất nhân sự đều được tổng hợp thành báo cáo thời gian thực trực quan, hỗ trợ doanh nghiệp tối ưu hóa quản lý.
Giải pháp kết nối khách hàng toàn quốc chuyên nghiệp
Dễ nhớ, chuyên nghiệp: Định dạng số ngắn gọn, giúp khách hàng dễ dàng ghi nhớ và nhận diện thương hiệu quốc gia.
Tính năng 1800: Miễn phí hoàn toàn cước gọi cho khách hàng, là công cụ tuyệt vời để kích cầu tư vấn và hỗ trợ kỹ thuật.
Tính năng 1900: Cho phép doanh nghiệp triển khai các dịch vụ tư vấn có thu phí hoặc chia sẻ doanh thu cước gọi từ nhà mạng.
Kết nối toàn quốc: Chỉ cần một đầu số duy nhất cho tất cả các chi nhánh trên khắp cả nước, không phụ thuộc mã vùng.
Liên lạc linh hoạt, tối ưu tỷ lệ nghe máy
Tỷ lệ bắt máy cao: Khách hàng có xu hướng nghe máy từ số di động cao hơn so với số bàn hoặc đầu số lạ.
Tiết kiệm cước gọi ngoại mạng: Tận dụng các gói cước khuyến mãi của nhà mạng để gọi ra cho khách hàng với chi phí cực thấp.
Tính di động tuyệt đối: Nhân viên có thể sử dụng sóng di động để nghe gọi nhưng vẫn được quản lý thông qua hệ thống tổng đài trung tâm.
Hiển thị tên thương hiệu: Hỗ trợ tích hợp dịch vụ Voice Brandname để hiển thị tên công ty trên màn hình điện thoại người nhận.
Tối ưu vận hành, kết nối đa nền tảng
Lời chào tự động và Phân phối cuộc gọi (IVR & ACD): Hệ thống tự động phát lời chào chuyên nghiệp và thông minh điều hướng khách hàng đến đúng bộ phận chuyên trách theo phím bấm hoặc yêu cầu.
Quản lý và Giám sát tập trung: Cung cấp giao diện quản trị giúp nghe xen, chặncuộc gọi ngay thời gian thực, đồng thời ghi âm 100% hội thoại để kiểm soát chất lượng dịch vụ.
Tích hợp CRM và Pop-up thông tin: Tự động hiển thị toàn bộ hồ sơ khách hàng ngay khi có cuộc gọi đến, giúp nhân viên nắm bắt lịch sử giao dịch và tư vấn chính xác, cá nhân hóa.
Mở rộng máy lẻ không giới hạn: Dễ dàng thêm mới hoặc di chuyển vị trí các máy lẻ chỉ qua cấu hình phần mềm, không cần đầu tư hạ tầng phần cứng hay kéo dây điện thoại phức tạp.
Hệ thống máy chủ mạnh mẽ, cam kết thời gian hoạt động (uptime) lên đến 99.9%, đảm bảo liên lạc thông suốt.
Đội ngũ chuyên gia giàu kinh nghiệm luôn sẵn sàng xử lý mọi tình huống kỹ thuật nhanh chóng nhất.
Thủ tục đơn giản, kích hoạt hệ thống và đầu số chỉ trong vòng 24h làm việc.
Nhiều gói dịch vụ linh hoạt, phù hợp với mọi quy mô từ startup đến tập đoàn đa quốc gia.
Cho phép nghe gọi trực tiếp trên trình duyệt web mà không cần cài đặt phần mềm.
Toàn bộ dữ liệu được lưu trữ an toàn trên mây, dễ dàng truy xuất và quản lý từ xa.
Hỗ trợ chuyển đổi văn bản thành giọng nói (TTS) để làm lời chào tự động một cách tự nhiên.
Đảm bảo chất lượng âm thanh HD, rõ nét và không bị nhiễu sóng.
Hệ thống tự động quay số theo danh sách khách hàng có sẵn, tối ưu năng suất cho bộ phận Telesales.
Tiêu chuẩn bảo mật cao nhất cho dòng dữ liệu thoại trên môi trường internet.
Cen Group cần một giải pháp liên lạc linh hoạt và dễ mở rộng để quản lý đội ngũ tài xế và nhân viên điều phối. Sau khi triển khai Tổng đài CloudPBX của CGV, họ đã cắt giảm được 35% chi phí điện thoại hàng tháng và tăng 50% khả năng xử lý cuộc gọi đồng thời trong giờ cao điểm. Đặc biệt, việc tích hợp Smart Dialer đã giúp tự động hóa việc xác nhận đơn hàng, rút ngắn thời gian xử lý khiếu nại của khách hàng xuống còn dưới 5 phút, từ đó nâng cao chất lượng dịch vụ tổng thể.
TP Bank phải đối mặt với tình trạng bỏ lỡ cuộc gọi và quá tải nhân viên tư vấn ngoài giờ hành chính. CGV Telecom đã cung cấp AI CallBot 2 chiều để xử lý các cuộc gọi đặt lịch, xác nhận, và trả lời câu hỏi thường gặp. Kết quả, TP Bank đã xử lý được 85% cuộc gọi ngoài giờ mà không cần nhân viên, và lượng cuộc gọi nhỡ đã giảm gần về 0. Điều này giúp TP Bank tiết kiệm chi phí nhân sự và ghi nhận tăng trưởng 20% lượng khách hàng đặt lịch trực tiếp qua điện thoại.
FastGO cần một kênh CSKH đa năng và tiết kiệm chi phí, đồng thời tăng cường độ tin cậy khi gửi thông báo. Giải pháp Omni-Channel tích hợp Zalo OA của CGV Telecom đã cho phép FastGO quản lý CSKH trên một nền tảng duy nhất, giảm thời gian phản hồi trung bình (AHT) xuống còn 15 giây. Ngoài ra, việc sử dụng Voice/SMS Brandname đã giúp tăng 40% tỷ lệ mở tin nhắn thông báo đơn hàng so với SMS thông thường, củng cố nhận diện thương hiệu trong mắt người tiêu dùng.
TechOne cần hợp nhất yêu cầu CSKH đến từ nhiều kênh như Hotline, Zalo và xử lý tình trạng quá tải nhân sự. Nhờ triển khai AI Contact Center và Omni-Channel của CGV Telecom, TechOne đã giảm 60% thời gian chờ đợi khách hàng và tăng 30% tỷ lệ giải quyết vấn đề ngay từ lần tương tác đầu tiên. Hệ thống cũng giúp đạt 95% tỷ lệ phản hồi Zalo trong vòng 5 giây, qua đó củng cố sự hài lòng khách hàng và nâng cao uy tín thương hiệu trên thị trường.
Bạn đã sẵn sàng tiếp cận 100% khách hàng qua hotline?
Hotline: 19009191
Email: info@cgvtelecom.vn
Trụ sở chính: Tầng 14, Tòa nhà Zen Tower, 12 Khuất Duy Tiến, Phường Thanh Xuân, TP. Hà Nội
VPGD Hà Nội: Tầng 6, Tòa nhà Viglacera Tower, số 1 Đại lộ Thăng Long, Phường Đại Mỗ, TP. Hà Nội
VP HCM: 36-38A Trần Văn Dư, Phường Tân Bình, TP. Hồ Chí Minh
VP Đà Nẵng: 252 Đường 30 tháng 4, Phường Hòa Cường, TP. Đà Nẵng
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