Tích hợp Zalo Official Account (OA), chăm sóc khách hàng tự động qua tin nhắn Zalo Notification Service (ZNS) và kênh gọi thoại Zalo Cloud Connect (ZCC), tạo nên trải nghiệm khách hàng liền mạch đa kênh. Đây là lựa chọn hàng đầu giúp nâng cao tỷ lệ tương tác, tối ưu chi phí vận hành và tự động hóa chăm sóc khách hàng cho mọi quy mô doanh nghiệp.
Nền tảng CSKH toàn diện
Xây dựng gian hàng – thông tin chính thức của doanh nghiệp ngay trên Zalo, gần gũi với người dùng.
Cá nhân hóa nội dung giao tiếp qua hình ảnh, bài viết, sự kiện và tin nhắn tới khách hàng.
Tạo điểm chạm thương hiệu thường xuyên với khách hàng mục tiêu.
Kết nối dữ liệu và lịch sử tương tác giúp chăm sóc khách hàng hiệu quả hơn.
Dịch vụ tin nhắn tự động thông minh
Gửi tin nhắn chăm sóc, thông báo đơn hàng và thông tin giao dịch tự động tới khách hàng.
Tăng khả năng nhận thông tin và tương tác với khách hàng so với SMS truyền thống.
Quản lý tương tác đã gửi và nhận dễ dàng, hỗ trợ tối ưu chiến lược CSKH.
Chi phí theo từng tin thành công giúp doanh nghiệp tối ưu ngân sách.
Giải pháp gọi thoại không giới hạn
Tích hợp website, Facebook, Zalo, App
Tự học từ tài liệu doanh nghiệp
Hiểu ngôn ngữ tự nhiên (NLP) để trả lời chính xác, mạch lạc
Kết nối CRM, ERP, OMS để lấy dữ liệu theo thời gian thực
CGV Telecom sở hữu nhiều năm kinh nghiệm trong lĩnh vực giải pháp tổng đài, Zalo OA, Contact Center và chăm sóc khách hàng tự động. Đội ngũ kỹ thuật am hiểu nghiệp vụ doanh nghiệp, đảm bảo triển khai nhanh, đúng quy trình và tối ưu hiệu quả vận hành. Đây là lợi thế giúp doanh nghiệp yên tâm đồng hành dài hạn.
Bộ giải pháp hỗ trợ kết nối API 2 chiều với mọi hệ thống như CRM, ERP, POS, phần mềm bán hàng hoặc tổng đài truyền thống. Việc đồng bộ dữ liệu theo thời gian thực giúp tối ưu quy trình CSKH, giảm thao tác thủ công và xây dựng kho dữ liệu khách hàng thống nhất. Doanh nghiệp dễ dàng mở rộng quy mô mà không lo thay đổi toàn bộ hệ thống.
Zalo OA, ZNS và ZCC đều có chi phí vận hành thấp hơn so với SMS, cuộc gọi truyền thống hoặc các kênh quảng bá đắt đỏ. CGV Telecom tối ưu chiến dịch gửi tin, phân nhóm khách hàng và xây dựng quy trình tự động hóa nhằm giảm chi phí tới mức thấp nhất. Nhờ vậy, doanh nghiệp tăng tỉ lệ chuyển đổi trong khi vẫn kiểm soát chặt chẽ ngân sách.
CGV Telecom cung cấp gói dịch vụ trọn vẹn từ tư vấn, triển khai, đào tạo đến bảo trì vận hành. Hệ thống được giám sát 24/7, đảm bảo thông suốt và an toàn dữ liệu trong mọi tình huống. Bất kỳ yêu cầu thay đổi hoặc tối ưu nào của doanh nghiệp đều được xử lý nhanh chóng và chính xác, giúp hoạt động chăm sóc khách hàng luôn vận hành mượt mà.
Tập trung mọi kênh tương tác (Zalo OA, ZNS, ZCC, tổng đài thoại) trên một nền tảng duy nhất.
Đồng bộ dữ liệu khách hàng giữa hệ thống Zalo và CRM nội bộ doanh nghiệp.
Đảm bảo cuộc gọi chất lượng cao, bảo mật và ổn định cho dịch vụ ZCC.
Tối ưu hóa chăm sóc khách hàng theo từng phân khúc cụ thể.
Cung cấp báo cáo và phân tích chi tiết về hành vi khách hàng, giúp doanh nghiệp đưa ra quyết định chiến lược chính xác hơn.
Hỗ trợ khách hàng 24/7 với khả năng trả lời tự động các câu hỏi thường gặp, từ đó giảm tải cho đội ngũ nhân viên chăm sóc khách hàng.
Cen Group cần một giải pháp liên lạc linh hoạt và dễ mở rộng để quản lý đội ngũ tài xế và nhân viên điều phối. Sau khi triển khai Tổng đài CloudPBX của CGV, họ đã cắt giảm được 35% chi phí điện thoại hàng tháng và tăng 50% khả năng xử lý cuộc gọi đồng thời trong giờ cao điểm. Đặc biệt, việc tích hợp Smart Dialer đã giúp tự động hóa việc xác nhận đơn hàng, rút ngắn thời gian xử lý khiếu nại của khách hàng xuống còn dưới 5 phút, từ đó nâng cao chất lượng dịch vụ tổng thể.
TP Bank phải đối mặt với tình trạng bỏ lỡ cuộc gọi và quá tải nhân viên tư vấn ngoài giờ hành chính. CGV Telecom đã cung cấp AI CallBot 2 chiều để xử lý các cuộc gọi đặt lịch, xác nhận, và trả lời câu hỏi thường gặp. Kết quả, TP Bank đã xử lý được 85% cuộc gọi ngoài giờ mà không cần nhân viên, và lượng cuộc gọi nhỡ đã giảm gần về 0. Điều này giúp TP Bank tiết kiệm chi phí nhân sự và ghi nhận tăng trưởng 20% lượng khách hàng đặt lịch trực tiếp qua điện thoại.
FastGO cần một kênh CSKH đa năng và tiết kiệm chi phí, đồng thời tăng cường độ tin cậy khi gửi thông báo. Giải pháp Omni-Channel tích hợp Zalo OA của CGV Telecom đã cho phép FastGO quản lý CSKH trên một nền tảng duy nhất, giảm thời gian phản hồi trung bình (AHT) xuống còn 15 giây. Ngoài ra, việc sử dụng Voice/SMS Brandname đã giúp tăng 40% tỷ lệ mở tin nhắn thông báo đơn hàng so với SMS thông thường, củng cố nhận diện thương hiệu trong mắt người tiêu dùng.
TechOne cần hợp nhất yêu cầu CSKH đến từ nhiều kênh như Hotline, Zalo và xử lý tình trạng quá tải nhân sự. Nhờ triển khai AI Contact Center và Omni-Channel của CGV Telecom, TechOne đã giảm 60% thời gian chờ đợi khách hàng và tăng 30% tỷ lệ giải quyết vấn đề ngay từ lần tương tác đầu tiên. Hệ thống cũng giúp đạt 95% tỷ lệ phản hồi Zalo trong vòng 5 giây, qua đó củng cố sự hài lòng khách hàng và nâng cao uy tín thương hiệu trên thị trường.
Bạn đã sẵn sàng tiếp cận 100% khách hàng qua hotline?
Hotline: 19009191
Email: info@cgvtelecom.vn
Trụ sở chính: Tầng 14, Tòa nhà Zen Tower, 12 Khuất Duy Tiến, Phường Thanh Xuân, TP. Hà Nội
VPGD Hà Nội: Tầng 6, Tòa nhà Viglacera Tower, số 1 Đại lộ Thăng Long, Phường Đại Mỗ, TP. Hà Nội
VP HCM: 36-38A Trần Văn Dư, Phường Tân Bình, TP. Hồ Chí Minh
VP Đà Nẵng: 252 Đường 30 tháng 4, Phường Hòa Cường, TP. Đà Nẵng
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